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IABC 2011 Crisis & Issues Communication Summit:

The rules have changed in the era of instantaneous communication













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IABC 2011 Crisis & Issues
Communication Summit:
The rules have changed in the era of
instantaneous communication

15–16 November 2011
Los Angeles, CA

University of Southern California
Davidson Executive Conference Center

3415 South Figueroa Street
Los Angeles, California 90089-0871

14 November 2011
Pre-conference Crisis Communication Workshop:
Preparing, managing, executing your crisis strategy

University of Southern California
Davidson Executive Conference Center

Conference Flyer pdf


Why This Conference?

Come join us and advance your corporate communication to all your stakeholders through crisis and issues communication at this important summit

The biggest mistake companies make during a corporate or operational crisis is a lack of communication and transparency with stakeholders and employees, causing a negative impact on valuations, according to a survey jointly released recently by the Canadian Investor Relations Institute (CIRI) and Fleishman-Hillard Inc.

Yet for those who have a crisis plan in place, only 29 percent of companies update it once a year, according to the survey results. As a rule, it is best practice to update a crisis plan at least once a year to ensure the content is evolving and maintaining relevance in today’s marketplace.

Not only is there confusion around the frequency of updating a crisis communications plan, companies also struggle with its focus:

  • 85 percent of responding analysts say a corporate crisis — fraud resulting in accounting restatement — has the greatest negative impact on a company’s value.
  • But over 50 percent of responding IROs say their company builds a plan that prepares them only for an operational crisis.

Given the recent widely known sector crises — the 2008 financial meltdown, healthcare product recalls, extreme environmental damages, automotive sector crisis and other headline-grabbing frauds and scandals — companies need to be armed with a plan

Consider these questions:

  • Can you handle the challenges and opportunities related to crisis situations
  • When was the last time you updated your crisis and issues communication strategies
  • If a crisis occurred at this moment, are you prepared to communicate using social media
  • Are you prepared for crisis situations and changing business issues that will determine your organizations  success or failure in the marketplace.

Attend the IABC Crisis and Issues Communication Summit @  USC Annenberg School for Communication and Journalism  and workshop for the latest thought leadership that will steer you in the right direction.

During  this summit, you will gain valuable insights and learn how to:

  • Communicate difficult issues that influence perceptions
  • Craft a realistic crisis plan
  • Overcome issues in a changing marketplace
  • Recover from a social media crisis
  • Communicate to employee effectively
  • Harness the power of Social media during a crisis
  • Communicate with the media in a 24/7 world
  • Issues that will shape our future

Why you must attend this summit:

Traditional crisis management are not serving us well anymore. Something critical is missing: the ability to think comprehensively about crises. Most companies develop and refine plans to improve the way they handle emergencies of the kind they have confronted in the past. But they face a bigger threat from calamities they have never faced or, worse, from threats they cannot even imagine they would ever have to cope with. As a result, they are, essentially, fighting new wars with old strategies. You must join us to learn how to develop, implement and manage today’s crisis and issues situations using the latest communciation channels.

Who should attend:

If you are responsible for corporate communication, public relations, human resources, social media, investor relations, marketing or organizational effectiveness, please join us as we reveal the latest  crisis and issues communication strategies, techniques and measurement tools.


If you can’t be in Los Angeles this November, participate as a "Virtual Attendee" and get the following:

-Front seat access to unparalleled ideas and practical insights from today's top crisis and issues communication leaders
-15 education sessions with recognized experts
-Opportunity to ask questions of the speakers during the live conference
-Handouts for each session
-Unlimited on-demand viewing of all keynote presentations and breakout sessions through Monday, 12 December 2011

Additional Opportunities
The Crisis and Issues Communication virtual summit is designed for individual use. For more information on company-wide licenses and multiple viewer options, please contact us.

Virtual Summit Frequently Asked Questions

Q: Can I purchase the webcast after the event? If so, what is the cost?
A: Yes. You may register and view the webcast at the cost of:
-Members= $599

Q: Will the webcast be available after the live summit?
A: Yes, the webcast will be available for unlimited viewing through Monday, 12 December 2011.

Q: Can I download the slides/PowerPoint presentations to my computer?
A: Yes. The slides will be available from the speakers who have chosen to share them (TBD.)

Q: How many people can view the webcast at one time?
A: The webcast is for individual use only. If you would like to share the webcast with a large group, please contact us to learn more about video conference opportunities.

Q: How do I view the webcast?
A: After confirmation of purchase, you will receive an initial instructional email to the address provided. A supplemental reminder email will be sent as we approach the live event date with instructions and a link to the webcast. You can log in at the time of the live event, using the username and password provided in the email. Upon logging in, you may view the webcast from your computer screen.

Q: Do I need to have a certain media player to view the webcast?
A: No. A test link and customer support contact information will be provided.

Conference Registration


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