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CW Bulletin

CW Bulletin is the e-newsletter supplement to CW magazine. Sent each month to all members, every issue of CW Bulletin presents articles, case studies and additional resources on timely topics in communication.

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BULLETIN

 IABC's Online Newsletter for Communication Management
Volume 1 Issue 7 - July 2003 - Measurement: Strategies and Tools
In This Issue  
Features

How Regular Polling can Support Communication of Change
by Tudor Williams, ABC, and Ryan Williams

You can't wait for the employee survey each year to see if you're making improvements in your change communication - you need to measure now. Polls are the pulse takers that give snapshots of perceptions. They describe how people are coping with change, what they are thinking, how they are feeling and the extent to which they are supportive of organizational goals. Tudor Williams, ABC, outlines the critical factors in ensuring your polls are accurate, usable and result in valid sets of data.

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Fun With Measurement Math!
by Angela Jeffrey, APR

Recent research tells us that 97 percent of all public relations departments are involved in media relations, and 88 percent evaluate their campaigns using media analysis. On one hand, industry leaders urge us to measure the results of our work via business outcomes; yet on the other, communicators are still asked to supply output results as 'proof of performance.' Is there some link between the two that can cover both? Here are some relatively easy ways to make your media results speak with numbers that management will respect and understand.

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5 Tips for Measuring PR and Catching the CEO's Attention
by Julie McNamara

Measuring the effectiveness of PR is critical to moving PR from a tactical function to a strategic component of your company's plan for success. But the old ways of counting clips just aren't good enough to convince today's management executives that their investment in PR and overall communications is paying off. Here are 5 Tips about how to measure PR in ways that will catch the CEO's attention and increase the stature of PR in any organization:

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Columns

Technology Corner
by Joe Gannon

In the dot.com boom of the 1990s, an electronic goldrush began as companies flocked like new age prospectors seeking to plant their stake in this digital revolution that has today transformed the ways companies communicate and do business around the globe. Because the web is becoming a viable communications channel, it's important that communications professionals understand how the content they're putting up on a web site is delivering to users the kind of value that is realizing a return on their investment.

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Case Studies

  • Using Research to Quantify the Impact of Communication - Joe Williams Communications, INC
  • Reaching Out to the Wealthy - Manning Selvage & Lee
  • Fatality Reduction Campaign - Kootenays - Insurance Corporation of British Columbia

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Industry News

  • Survey shows skepticism on ROI calculators
  • How's your ROI?
  • Brand Dashboard™ helps industry measurement

(read more…)

IABC News


Measurement Resources
Communication Research, Measurement and Evaluation *new*

How to Measure Your Communications Programs

IABC Research Foundation Primer: Measuring and Evaluating Organizational Communication

more...


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