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CW Bulletin

CW Bulletin is the e-newsletter supplement to CW magazine. Sent each month to all members, every issue of CW Bulletin presents articles, case studies and additional resources on timely topics in communication.

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Industry News – New Technologies

By Raha Naddaf, staff writer


New Tool Allows B2B Marketers to Show ROI of Communications

DataDriven MarCom, Inc. has launched a web database tool designed specifically for B2B marketing professionals to help them measure ROI. The tool shows communicators the efficacy of their work: which creative campaigns and which tactics—such as advertising, PR, direct mail or the web—are bringing them the greatest return on investment. In addition, communicators can print reports that show which customers and prospects have responded to communications, which publications and web sites provide the most and best leads, which salespeople are connecting leads to sales, which tactic has the best ROI, and which campaign has the best ROI.

Source: DataDriven MarCom


Managing Your Mobile Workforce

Organizations are rapidly deploying mobile and wireless applications to improve their productivity. However, the success of a mobile venture depends largely on getting the infrastructure and administration right, and there are signs that this is not happening. A recent survey suggests that the number of employees in Western Europe that spend at least part of their working day on the move is set to increase to 80 million by 2007, which is almost half of the total workforce. By 2005, between 40 and 60 percent of applications will be delivered in some mobile form. Network technologies are advancing to support data, including General Packet Radio Service (GPRS), third-generation mobile networks (3G) and wireless local area network (LAN) “hotspots” in offices and public places. In combination, these technologies promise seamless transitions between home, the office and anywhere in between.

Source: TechCentral


Korea Ranks First in E-Commerce Awareness


The Ministry of Commerce, Industry and Energy (MOCIE) says the U.K. Department of Trade and Industry’s 2003 International Benchmarking Study put South Korea top in e-business awareness among the 11 countries surveyed. South Korea’s index reached 0.63, trailed by Ireland (0.62), Germany (0.61), Canada (0.6) and the United States (0.6). Awareness refers to the receptiveness of businesses to information communication technologies or e-business. “The survey showed that South Korea boasts the world’s best broadband technology and infrastructure, as well as awareness of the importance of e-business,” said Lee Chang-han, MOCIE director in charge of e-business policy.

Source: The Korea Times


Fast Data Search Speeds Up Work

Search software that aims to make the foggy world of business more transparent could soon radically change both the way people work and the way bosses monitor efforts, according to computer experts. A taste of the future has just been served in the form of a search engine—dubbed the Fast Enterprise Search Platform (ESP)—that will make it possible to scour through your e-mail, the Internet and any number of internal and external databases, all in one swoop. Fast's vision that ESP is the search technology of tomorrow may well be fulfilled "given the explosive proliferation of unstructured yet valuable information inside and outside of companies," said David Schatsky, senior vice president of research at Jupiter Research. In the U.K., the Office for National Statistics (ONS) started using the Fast search system last month to help it retrieve "the most relevant, intelligent and accurate information from our web site, intranet content and data collections," said ONS web technical strategy manager Marian Lane.

Source: BBC News Online


Internet Revival

The Interactive Advertising Bureau in the United States reported that Internet advertising revenue set a record last quarter—the highest it has been since PricewaterhouseCoopers started tracking it in 1996. Interactive ad revenue reached U.S. $2.2 billion, slightly up on the heady days of 2000 when it peaked at U.S. $2.1 billion. The Internet led all other advertising segments in percentage revenue growth for the year. The first official audit of online advertising a year ago by the Audit Bureau of Circulation found that advertisers spent U.S. $167 million online in 2002. It identified a three-way split—U.S. $62 million on general ads such as banner ads, $60 million on classifieds and $45 million on search engine and directory-style sites. The latest RedSheriff Australian Internet Report, drawing on six years of historical data, shows people are logging on more often and for longer periods of time and that more people are making purchases online. The increase is attributable to the popularity of services such as flight bookings rather than online retail shopping, but it does show that the number of users buying products online rose from 32 percent in 2001 to 53 percent last year.

Source: Australian IT