Related Links for Crisis Management
By Bonnie Chan, Staff Writer
The ability to effectively manage a crisis situation is an essential
leadership skill in any business. The more information you have,
the more prepared you’ll be to handle any aspect of crisis
management, from emergency checklists to media relations. The following
links provide additional tips and resources to supplement this month’s
feature articles.
Talking to the Media
Crisis Communication Training
http://www.crisistraining.net/index.htm
This company offers dozens of workshops and training programs on
how to handle the media during various crisis situations.
MHP Communications
http://www.mhpcommunications.com/default.asp
MHP Communications, an independent PR agency, provides its own detailed
list of tips on how to deal with the media during a crisis.
Portfolio Communications
http://www.portfoliocomms.com/index.htm
Portfolio Communications, a PR consultancy, offers crisis management,
media and communication training.
The Biggest Mistakes in Crisis
Communications
Bernstein Crisis Management
http://www.bernsteincrisismanagement.com
Headed by the author of the feature article, this crisis management
company provides useful articles and newsletters on its web site.
Jonathan Bernstein addresses what to do and not do in a crisis,
and preemptive actions to take to avoid crises.
See specifically “Ten
Steps of Crisis Communications” and “Trial
By Media—Do’s and Don’ts.”
All About Public Relations: Crisis Management
http://www.aboutpublicrelations.net/crisis.htm
Provides a series of crisis-management articles, including basics
on how to deal with a crisis and how to survive one in terms of
PR.
Institute for Crisis Management
http://www.crisisexperts.com
The Institute for Crisis Management is a research-based crisis communication
consulting firm with clients in the U.S. and abroad. ICM develops
communications that minimize the disruption and financial impact
of a crisis so the client's business can be returned to normal operations
in the shortest possible amount of time.
CBIZ
http://www.cbiz.com/page.asp?pid=3125
CBIZ provides a range of business outsourcing offerings, including
crisis management.
Don’t Forget the People
Federal Emergency Management Agency
http://www.fema.gov/preparedness/business_guide.shtm
FEMA, a part of the U.S. Department of Homeland Security, has an
Emergency Management Guide For Business & Industry, which provides
a comprehensive guideline for emergency preparedness. Topics include
employee safety and support and the formation of emergency planning
teams.
Corporate Culture As a Source of Crisis
Ivy Sea Online
http://www.ivysea.com/index.html
This online library for Ivy Sea Inc., a consulting collaborative
based in San Francisco, Calif., offers a wealth of articles pertaining
to entrepreneurship and corporate culture. See specifically: “After-the-Merger:
Communication Quick Tips,” an article which provides basic
tips on how to communicate well with employees after a merger.
Business FAQ: Corporate Culture
http://www.businessfaq.net/corporate-culture.html
Resources for understanding and improving corporate culture can
be found on this site, which provides links to business-related
information.
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