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publications

IABC Knowledge Centre

Get step-by-step instruction, ready-to-use templates, and groundbreaking research from the Knowledge Centre, IABC’s vast catalog of manuals, books, templates and reports.

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Titles A-Z

16 Steps to Becoming a Learning Organization
by Michael Marquardt

Benchmarking
by Scott Cheney

Best Practices in Communication Planning and Implementation 2001
Edited by Shelley J. Griewahn

Best Practices in Communication Planning and Implementation 2002
Edited by Shelley J. Griewahn

Best Practices in Communication Planning and Implementation 2003

Best Practices in Communication Planning and Implementation 2004
Edited by Rich Barger, ABC, APR

Best Practices in Communication Planning and Implementation 2005
Edited by Norman Leaper, ABC

Best Practices in Communication Planning and Implementation 2006

Best Practices in Communication Planning and Implementation 2007

Best Practices in Employee Communication
by Right Management Consultants

Boost Your Presentation IQ
by Marilyn Pincus

Brand from the Inside
by Libby Sartain and Mark Schumann, ABC

Building Learning Communities
by Patrick Conneely and Deborah Voosen

Building Your Organization’s Brand
by Towers Perrin

Business Management for Communicators
by Lester R. Potter, ABC

Change Management
by Stella Louise Cowan, M.Ed.

Communication Behavior of Virtual Workforces
by Krishna Kandath, Ph.D., Ann M. Mayer-Guell, Ph.D., John Oetzel, Ph.D. and Everett M. Rogers, Ph.D.

Communication Competence and Business Success
by ITEM

Communication Project Client Satisfaction Survey
by Angela Sinickas, ABC

Communication Project Planning Guide
by Angela Sinickas, ABC

Communication Research Primer
by Joey Reagan, Ph.D.

Communication Research, Measurement and Evaluation
by Louis C. Williams, Jr., ABC, APR

Communication World
Edited by Natasha Nicholson

Communicators as Internal Consultants
by Stacy Wilson, ABC

Consulting Skills for Communicators
by Stacy Wilson, ABC

Core Communication
by Brent D. Ruben, Ph.D. and Stacy M. Smulowitz, ABC

Corporate Communication from A to Z
by Patricia Whalen, Ph.D., APR

Crisis Management and Communication
by Dan Millar, Ph.D. and Larry L. Smith

Critical Steps to Event Success
by Bob Crawshaw

Death by Meeting
by Patrick M. Lencioni

Diversity Programs That Work
by Ron Collins, Ph.D., Ed.D., Maxine Kamin, M.Ed. and Cristina de Mello-e-Souza Wildermuth

Drive Change with Case Studies
by Linda Cadzow and Patricia A. Lak

Effective Management Communications
by James Heimberg, ABC, Ph.D.

Effective Media Relations
by Wilma K. Mathews, ABC

Employee Focus Group Selection Grid
by Angela Sinickas, ABC

Excellence in Public Relations and Communication Management
by James E. Grunig

Excellent Public Relations and Effective Organizations
by David M. Dozier, James E. Grunig and Larissa A. Grunig

Executive Interview and Employee Focus Group Discussion Guides
by Angela Sinickas, ABC

Executive Interview and Employee Focus Group Report Template
by Angela Sinickas, ABC

Face-to-Face Communication Toolkit
by Roger D'Aprix, ABC

Five Steps for Communicating with Members in Nonprofit Organizations
by Velin Velkov

Five by Six Audit
by Jerry Mikorenda, ABC

Focus Group Essentials
by Michaela Hayes

Group Process Tools
by Cat Sharpe

Harness the Power of Coaching
by Jennifer Long

How Communication Drives Merger Success
by Patricia Whalen, Ph.D., APR

How to Create Team Culture
by Ed Rose

How to Develop a Vision
by Sandra M. Younger

How to Measure Customer Satisfaction
by Michael F. Cassidy and Malcom Conway

How to Motivate Employees
by Cat Sharpe

How to Resolve Conflict
by Matthew Bennet and Phoebe A. Sheftel

Implementing Strategic Learning
by Nan Gesche Larsen

Improve Your Communication and Speaking Skills
by Francis B. Plattner

Innovation at Work
by Katherine E. Holt

Intangible Assets and Communication
by Karl Joachim Breunig, Peggy Simcic Bronn, Ph.D. and Hanno Roberts, Ph.D.

Internal Communication Audit Survey
by Angela Sinickas, ABC

Internal Communication Audit Survey Report Template
by Angela Sinickas, ABC

Internal Communication Inventory of Channels
by Angela Sinickas, ABC

Internal Communication SWOT Analysis Kit
by Angela Sinickas, ABC

Issues Management
by George B. McGrath

Leadership Development
by Thuy Hoang and Milo Sindell

Manager’s Guide to Excellence in Public Relations and Communication Management
by David M. Dozier, James E. Grunig and Larissa A. Grunig

Managing the Communication Function, 2nd ed.
by Diane M. Gayeski, Ph.D.

Managing the Strategic Planning Process
by Denzil Verardo

Marketing Your Teleseminars
by Dan Janal

Marketing with the End in Mind
by Lin Grensing-Pophal, ABC, SPHR

Mastering Virtual Teams
by Deborah L. Duarte and Nancy Tennant Snyder

Mastering the Art of Feedback
by Holly DeForest, Pamela Largent and Mary Steinberg

Measuring Organizational Trust
by Ruggero Cesaria, Kathleen Ellis, Ph.D. and Pamela Shockley-Zalabak, Ph.D.

Media Training with Excellence: A Balanced Approach
by Eric Bergman, ABC, APR, MC

More Productive Meetings
by Gerry Spruell

NIRI Standards of Practice for Investor Relations
by NIRI

Needs Assessment by Focus Group
by Mary Austin

Overcoming the Five Dysfunctions of a Team
by Patrick M. Lencioni

Planning Powerful Publications, 2nd ed.
by Ann Wylie

Planning and Producing Employee Newsletters
by Velin Velkov

Project Management: A Guide
by Scott Cheney

Reach More Readers
by Ann Wylie

Reaching Your Remote Workforce
by Stacy Wilson, ABC

Research and Measurement Package

Secrets of the Successful Fundraiser
by Carol Poore, ABC

Storytelling
by Karin B. Evans and Dennis Metzger

Successful Global Training
by Michael Marquardt

Succession Planning: Take Two
by Sandra Hastings

Surveys from Start to Finish
by Lori Long

The Business of Truth
by Shannon Bowen, Ph.D.

The Communication Job Description
by Marie Raperto

The Communication Plan, 2nd edition
by Lester R. Potter, ABC

The Complete Guide to Integrated Change Communication, 2nd edition
by RBC Financial Group

The Elements of International English Style
by Edmond H. Weiss

The Employee Engagement Package

The Five Dysfunctions of a Team
by Patrick M. Lencioni

The Five Temptations of a CEO
by Patrick M. Lencioni

The Four Obsessions of an Extraordinary Executive
by Patrick M. Lencioni

The Human Element
by Tamara Gillis, ABC, Ed.D.

The IABC Handbook of Organizational Communication
Edited by Tamara Gillis, ABC, Ed.D.

The Intranet Advantage
by Shel Holtz, ABC

The Listening Leader
by Richard Harris

The Six Sigma Communication Toolkit
by Jerry Mikorenda, ABC

The Successful Communication Consultant, 2nd ed.
by Corrine LaBossiere, ABC, APR

The Truth About B2B Marketing ROI
by Merry Elrick

Thinking Big, Staying Small
by Dixie Shipp Evatt, Ph.D., Crispin Ruiz and Jan F. Triplett, Ph.D

Twelve Keys to Successful Speechwriting
by Jerry Tarver, Ph.D.

Unleashing the Power of PR
by Mark Weiner

Using Electronic Surveys
by Malcom Conway and Susan J. Thomas

Vital Connections
by Steve Freeman and Linda Mastaglio, ABC

Win Leadership Support and Improve Performance
by Roger D'Aprix, ABC

Winning with New Employee Orientation
by Leanne Johnson and Roberta Westwood

Writing Winning Proposals
by Steve Theobald

Writing and Editing the Internal Publication
by Ron Shewchuk, ABC, MC