IABC Change Management SIG: Power, Agency, & Change: Why Learning About Change From the Healthcare Sector Is Relevant to All

Healthcare systems everywhere have never faced more change. Data shows that staff enthusiasm for change and their willingness to engage with it are falling. The gap between the speed with which leaders want to execute their change programs and the appetite among staff for that change continues to grow. It means that the question of how communication professionals help navigate their organizations through change has never been more urgent.

This thought-provoking conversation aims to challenge some of our most deeply held assumptions about how change actually works. This isn't about managing change from the top down; it's about navigating a human system through uncertainty. Helen’s work goes beyond structures, programs, and operating models, and focuses on the human conditions for change: Purpose, relationships, networks, agency, and energy. She brings a deep understanding of how change is experienced by people on the ground and what helps organizations sustain momentum in demanding environments.