The Global Communication Certification Council’s (GCCC®) Communication Management Professional (CMP) program is underway. Achieving certification shows competence in these principles: Ethics, Strategy, Analysis, Context, Engagement, and Consistency. Get started here!
With social media, the world can now watch your every interaction with customers, including the disgruntled ones. In this issue, learn how to take a more proactive and comprehensive approach to the customer experience that not only addresses customer issues where they’re being communicated, but also earns you lifelong brand advocates.
Read the latest issue.