Recorded on 13 May 2020
“Communication makes the world go round. It facilitates human connections, and allows us to learn, grow, and progress. It’s not just about speaking or reading, but understanding what is being said—and in some cases what is not being said. Communication is the most important skill any leader can possess.” — Richard Branson
Great leadership means connecting, inspiring and establishing trust. But that can be challenging when your ideas don’t land with those around you. And unfortunately stressful situations make it worse. There’s a scientific reason why this happens. When you understand why, you can put easy fixes to use—with colleagues, direct reports, leaders, and even your family—immediately.
Our speakers bring more than five decades of experience from corporate and startup environments, leading system-wide change, and in global and domestic education. Across all of these environments, what’s common to those who create real and meaningful impact is the ability to communicate in a way that is understood by those around us.
They’ll share why understanding the science of communication and miscommunication allows you to improve the clarity and effectiveness of your communication, an increased potential to lead change and gain support for your ideas. They’ll share how to avoid communication breakdowns so you can improve the quality of interactions—at work, at home and within your community.
Here’s what you’ll learn:
An understanding of each of six channels of communication and how, and why, to adapt to the preferred channel of those around you for greater impact.
How to avoid taking the “invitations into distress” that are the foundation of miscommunication and conflict.
How to motivate those you work with based on simple verbal cues.
Here is a subset of their slides to share, for your reference.
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Presenter / Pam Baker is the founder of Journeous. She founded Journeous after 20 years as a leadership healthcare executive across global and startup companies including Johnson & Johnson, Genentech and Omada Health, and experienced firsthand the power of adaptive communication in driving productivity and connection at work. Baker brings deep leadership experience across multiple functional areas. Her career started at Johnson & Johnson and Genentech leading cross-functional launch, sales, marketing, reimbursement and consulting teams, in addition to creating the needed infrastructure for organizational success. She led commercial teams at Omada Health and in healthcare consulting roles with Charles River Associates. Baker holds an MBA from Thunderbird and a BA in political science and asian studies from Northwestern University. She is the author of a blog focused on insights for leaders.
Presenter / Cindy Hunt has spent her career partnering to facilitate change through corporate leadership training and in public and private education. She has taught both domestically and internationally, is an educational consultant and state-wide education facilitator, focused on improving student outcomes, and brings deep expertise in adaptive communication. She’s trained groups small and large of school and business leaders and students on the art of adaptive communication. Her motivation is rooted in creating strong and empowered work and educational communities. Hunt has a MA in curriculum and instruction from Concordia University, Irvine and a BS from Cornell University in design and environmental analysis.