IABC offers free member-only webinars on the latest trends and best practices in communication. Join the live sessions or watch the session recordings at your convenience. Bookmark this page to stay up-to-date on the latest webinar offerings.

Upcoming webinars


“Who’s Listening?” Global Research Findings From Measurement to Meaning: Improving How We Listen To Our People

This webinar will share the results of the 2021 Global Listening Survey based on research with more than 500 professional communicators.

Session takeaways include:

  1. How listening is associated with generating ideas for improving how we work
  2. How listening can set an organisation apart as being fairer and a better place to work
  3. The best way to use surveys for listening and the opportunities for digital listening

Presenter / Mike Poundsford is the founder of Couravel and works with clients internationally to clarify and communicate purpose, vision and strategy, to design and deliver engagement programmes, and to develop the communication capabilities of leaders and managers.

Mike co-authored the 2019 “Who’s Listening?” report with Kevin Ruck and Howard Krais that examined the state of listening across organisations in EMENA. In 2020 the team launched their follow up report on Global Good Practice with IABC Foundation and have just finished surveying listening practices internationally.

He is the Past President of the UK Chapter of IABC and a past speaker and workshop leader at IABC Eurocomm (2018 and 2019) and the IABC World Conference (2008, 2018 and online in 2020).

Presenter / Kevin Ruck is the co-founder of PR Academy, the UK’s largest provider of Chartered Institute of Public Relations (CIPR) qualifications. He is the editor and co-author of the respected text book ‘Exploring Internal Communication’ published by Routledge. His research is focused on leadership communication, employee voice and internal communication measurement & evaluation. Kevin is a past speaker at Eurocomm 2018.

Presenter /Howard Krais was the IABC UK President from 2018 – 2020. With over 25 years as a communicator under his belt, both in senior in house and consulting roles, Howard is as passionate about finding brilliant opportunities for communicators to develop and grow as he is about the power of great communications to positively impact change.

For his day job, Howard leads communications for the Clean Air sector of Johnson Matthey, a role he moved into in May 2018, having worked in senior communication roles at global giants GSK and EY previously.

2020/2021 is Howard’s fifth year as a Board Member of the IABC UK chapter. He continues to build on the momentum of recent years though with particular focus on the topic of organisational listening, which underpins many of the events and priorities of the UK chapter.

Date: 15 April 2021
Time: 12 – 1 p.m. CST
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MicroInequities: Managing Unconscious Bias

MicroInequities: Managing Unconscious Bias program reaches beyond conventional awareness and knowledge of unconscious. It provides the skills and tools to—“Make it Actionable”— actions that result in measurable culture and behavior change, fostering instantaneous improvement in the quality and productivity of daily interactions in the workplace.

The program provides specific actions and tools that can be immediately applied to mitigate Unconscious Bias in the workplace. It keys into MicroInequities which represent the tangible manifestations of our unconscious bias, enabling people to master the skills of sending, receiving and interpreting messages that drive behavior.

The three session takeaways for this webinar include:

  1. Build the knowledge and skills to actively identify and manage the effects of unconscious bias in the workplace
  2. Create motivation and incentive to change behavior and culture
  3. Provide tangible, actionable skills and tools for immediate and measurable impact on performance

Presenter / Stephen Young is Senior Partner of Insight Education Systems, a management consulting firm specializing in leadership and organizational development services. As a recognized leader in this field, Steve frequently consults with senior executives and management teams of numerous Fortune 500 companies.

For more than a decade, Stephen has been a featured speaker at business conferences, worldwide. He is much sought after for his powerful and engaging presentation style. Stephen’s widely acclaimed seminar MicroInequities: Managing Unconscious Bias™ has been embraced by over 20% of the Fortune 500 across 35 countries globally and touted by corporate leaders as the new paradigm for effective management of Unconscious Bias.

Date: 16 April 2021
Time: 12-1 p.m. CST
Open to all communication professionals

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Introduction to the Modern Intranet

According to a Gartner CFO survey, 74% of companies plan to permanently shift employees to remote work after the COVID-19 crisis ends. Internal communicators must continue to find new and novel ways to keep employees engaged and informed. The number of companies that are moving to a modern intranet to enable a distributed workforce is increasing as the economy begins to stabilize.

Join us for this webinar and see how a modern intranet:

  • Centralizes critical top-down internal communications.
  • Shapes culture and drive employee engagement with an engaging and
    easy-to-use interface.
  • Creates a virtual watercooler to unify employees.
  • Maintains culture in a remote workplace.

Presenter / Emily Mooza is a UMASS Amherst alumni, who started off her sales career in the wine industry previous to computer software. In addition to being passionate about improving employee engagement, she is excited to continue to help connect companies with Simpplr.


This webinar is sponsored by:

Date: 22 April 2021
Time: 12 -1 p.m. CST
Open to all communication professionals

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Communicating with Compassion in Times of Crisis

In times of crisis, we look to our organizations to support and protect us. When instead the organization communicates poorly or causes us to question whether its values align with our own, that can create lasting rifts in trust. Unfortunately, successful communication in a crisis is not always easy. This session, based on research on trauma and more than 25 years’ experience working with victims, provides the tools and practical advice you need to communicate effectively with those in trauma, while protecting yourself from vicarious stress and not running afoul of legal obligations. The way we steer our teams through challenging times will reverberate within our organizations for years to come. Let’s make sure we do it with empathy, honesty, and compassion.

The session’s takeaways include:

  1. Learn how a traumatic event affects our ability to think and function
  2. Understand the cost of trauma at work in terms of turnover, productivity, and engagement
  3. Increase your skill in communicating with those in trauma with compassion and calm

Presenter / Katharine Manning is a nationally-recognized expert on victim rights and services. As a Senior Attorney Advisor with the Executive Office for United States Attorneys, for fifteen years she advised the Justice Department on its most challenging victim issues in cases ranging from terrorism to large-scale financial fraud to child exploitation. Some of the cases she advised on include the Boston Marathon bombing, the Pulse nightclub and South Carolina church shootings, Charlottesville, Enron, Madoff, 9/11, and the federal case against Larry Nassar, doctor for the U.S. Women’s Olympic Gymnastics team.

As President of Blackbird, Manning now uses her expertise to help organizations prepare for and respond to the challenges they face involving employees and members of the public in trauma, from individual claims like sexual harassment or assault to large-scale impacts like the pandemic. 

Date: 13 May 2021
Time: 12-1 p.m. CDT
IABC Members

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An IABC membership is required to view at least a portion of this content.

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