Traditional corporate intranets have failed to provide an engaging experience for employees. Instead, traditional intranets frustrate and confuse employees because of their inability to deliver personalized, relevant and accurate information. In addition, traditional intranets are difficult to manage, requiring highly skilled workers for frequent maintenance.
These are only two reasons why 90% of intranets fail according to a 2019 study by Simpplr Research. Traditional intranets no longer address and solve modern-day challenges. In fact, aging intranet platforms are preventing innovation and slowing down businesses. Today’s digital workplaces need modern intranets that are purpose-built for internal communications and address the challenges of employee engagement.
It’s time to rethink the purpose of the intranet and how it can evolve the employee experience and transform internal communication. It’s important to start by focusing on six key intranet areas. First, place employee experience and expectations at the center. Focus on findability, intuitive navigation, and user experience. Second, redefine the intranet’s mission and purpose. When the purpose of the intranet is unclear, employees become confused and end up abandoning the intranet. This, in fact, was found by Simpplr Research to be another top reason for intranet failure.
For a more in-depth understanding of the workplace challenges and how to evolve your intranet to meet today’s demands, download the Forrester report “Your Intranet is Dead: Reboot Communication and Collaboration with Employees at the Center.”
- Research-backed employee needs in the modern workplace
- How aging intranet platforms prevent innovation
- How to approach six key areas of an intranet reboot
- The 7 core capabilities of a modern intranet