Webinars & Podcasts

Solution Provider Webinar: Forging the Link Between Employee Engagement and Remarkable Customer Experience

Recorded on 25 June 2019

To engaged employees, the organization’s success is personal. Studies suggest that companies with engaged employees outperform those without by as much as 202 percent. To reach this level of performance, it’s critical to create a culture where people bring their best selves to work—confidently performing and delivering remarkable customer experiences.

In today’s ever-more digital culture, engaging employees and cultivating meaningful communication channels can be challenging. To exceed company goals, business communication professionals must use emerging technologies and new techniques to support two-way dialogue at all organizational levels.

Join Erwin Van Der Vlist, an employee communication technology expert, who has launched 350+ successful digital programs, internationally, as he shares how companies can ignite employee productivity through engagement to drive best-in-class customer experience.

In this webinar, you’ll learn:

  • Critical elements your organization should consider to share relevant messaging at all levels.
  • How to create a culture of listening, learning and organic positive recognition.
  • Specific case study examples of how organizations have successfully aligned their communication platforms to meet strategic priorities.

Here is a link to the slides for your reference.

Presenter/Erwin van der Vlist, the co-founder and CEO of Speakap, is responsible for driving the business strategy, while also driving the global expansion of Speakap by building and maintaining external relationships with clients, resellers, partners and investors. He is primarily focused on helping global brands understand the challenges and flaws associated with consumer-focused communications tools and how to use an enterprise social network to deliver instant, personalized and engaging communications with their frontline staff.

Sponsor/Speakap, provides white label social networking applications that enable private organizational communication. With expertise in providing companies with a means to support and engage their non-desk employees since 2011, Speakaphas partnered with over 400 organizations, internationally, across various industries to deliver relevant and timely messages that support business growth and employee retention. The company has locations in New York, London, Amsterdam, Barcelona, Koln, and Brussels.

Khyla Flores

Khyla Flores is associate editor for IABC’s content department.

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