In 2010, CEO Bill McDermott made simplicity SAPs business priority. Why? In an interview with CW Executive Editor Natasha Nicholson, he explains that businesses today are hampered by too many management layers and too much data, making it hard to deliver the services and experience that customers and employees expect.
This problem, McDermott tells us, is most evident with the traditional role of management:
Managers, frankly, spend a lot of time reporting the news. And with old technology its easy to understand, because if youre just managing things in some way your power comes from having more information than the people. Youre reporting up the ladder, giving your bosses the news and theyre giving their bosses the news and pretty soon cultures are coming apart at the seams because they are trapped in their own complexity, in their own internal bureaucracy, instead of really making the news on the frontlines with your team and with your customer.
Listen to the full interview with Bill McDermott.