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Welcome to the Age of Listening

24 April | 11:00 a.m. CT

Following on from publication of their book “Leading the Listening Organization”, the three co-authors will explain why listening to employees matters and how to do it well. They will talk about what good listening is like, the benefits from effective listening and the obstacles that can get in the way. They will talk about the critical role that leaders play and provide practical tips for creating a climate where listening can flourish.  

Three Session Takeaways:

• Appreciation of why listening matters
• Understanding of the practices and processes that underpin effective listening
• Practical tips for creating a listening climate

Open to IABC Members. 

Earn 1 point toward Global Communication Certification Council (GCCC) recertification by attending this webinar. Learn more.

Speakers:

Howard Krais

Howard co-founded True in early 2023. True is based on a belief in the power that truly engaged employees create with a purpose to help organizations build winning cultures through maximizing the potential of their people.

Before True, Howard spent nearly five years leading communications for Johnson Matthey’s biggest sector Clean Air, developing the award-winning AirTime program, an innovative conversation-based approach to building understanding and commitment in a time of major transformation.

Prior to JM, Howard had leadership roles in major global businesses including GSK, Ernst & Young and Eversheds, leading large global teams delivering significant cultural change. 

Over the past five years, together with colleagues Mike Pounsford and Dr Kevin Ruck, Howard has led work focused on how organizations listen. Following the publication of four ground-breaking reports, a book, entitled “Leading the Listening Organization” was published by Routledge in December 2023.

Howard was president of the UK & Ireland chapter of IABC for two years (2019-21), and Chairman of Wealdstone Football Club (2007-16). 

Mike Pounsford

Mike Pounsford is the founder of Couravel, a consulting business that works with clients to increase employees’ understanding of business strategy, to build better employee experiences and to support the implementation of new ways of working. He works internationally with clients in the private, public and third sectors. 

Mike is a past President (2018-2019) of the IABC UK and Ireland chapter.  He is accredited under the NTL International Organization Development program and is an IAF Certified™ Professional Facilitator.

Dr. Kevin Ruck

Kevin Ruck is the co-founder of PR Academy, the largest provider of Chartered Institute of Public Relations (CIPR) qualifications. He designed the CIPR Specialist Certificate and Diploma qualifications in internal communication and is the course leader for PR Academy’s delivery of the diploma course.

He is the editor and co-author of “Exploring Internal Communication” now in its fourth edition and has contributed chapters to leading communication management textbooks.